Episode 195: AI - Turning Customer Service into Customer Suffering

This week, our delightful hosts, Rona Lewis and Jeffrey Hansler, dive headfirst into the digital swamp where customer service goes to die—the brave new world of AI systems that somehow manage to be both “revolutionary” and “spectacularly useless.” Jeffrey kicks things off with his favorite pastime: complaining about his bank. AI locks down his decades-old DBA account over a minor hiccup and the humans refused to do anything but repeat, like stereotypical parrots, “Open a new account.”

Customer service without thinking… how futuristic.

And of course, no one is monitoring any of this. Companies keep installing AI like it’s a magic wand, then shockingly forget to ask customers the obvious: “How badly did our bot piss you off today?” Meanwhile, executives keep making decisions with all the originality of Hollywood—copy, paste, reboot, and pretend it’s innovation.

Rona and Jeffrey point out that maybe, just maybe, leaders should dust off those Toyota and Deming principles and actually check whether the multimillion-dollar AI they bought is helping… or lighting their customer experience on fire.

By the end, we’ve got frogs, frustrated humans, clueless systems, and CEOs hoping no one notices the chaos. So, tune in to Episode 195, where Biz-Souls explores the heart, soul, and sheer absurdity of business in an AI world that still can’t transfer you to a human without an existential crisis.

And since you’re in town, check out some other Biz-Souls episodes:

• Episode 192 – Toyota Principles & the Deming Follow-Up http://biz-souls.com/episode192

• Episode 127 – Tickled About Piccles! A Unique Way of Connecting Communities

• http://biz-souls.com/episode127

• Episode 173 – Imagination and Its Importance to Business http://biz-souls.com/episode173

• Episode 178 – Mature Gnome with Ego: Building Humor into Tough Business Moments http://biz-souls.com/episode178

• Episode 184 – Proactive Communication for Positive Results http://biz-souls.com/episode184

• Episode 190 – Deming’s 14 Principles (Part 1) http://biz-souls.com/episode190

Like, Subscribe, Review—Show Us the Love!

If you enjoyed this episode’s mix of sarcasm, storytelling, and AI-induced trauma, hit that subscribe button, leave a review, and share Biz-Souls with the humans in your life (the AI already knows where to find us). Every rating helps us reach more listeners who need a shot of Biz-Souls.