Episode 19 - KrisFlyer in Australia: Interview with Udhara de Silva

Join Matt Graham and special guest Udhara de Silva, the head of Loyalty Marketing & Strategy for Singapore Airlines in Australia, for episode 19 of Travel Pointers!

In this podcast episode, Matt and Udhara discuss how Singapore Airlines and KrisFlyer manage to compete in Australia against two very dominant local players. They also talk about the upcoming KrisFlyer program changes, Kris+, KrisFlyer's hard three-year mileage expiration policy, and some of the ways you can earn bonus KrisFlyer miles in Australia right now.

Finally, later in this episode, Matt follows up on some AFF member feedback from our last episode on hotel loyalty programs.

Each episode begins with a discussion of some of the recent Australian travel and frequent flyer news. In this episode:

• Amex Membership Rewards program devaluation
• Qantas quietly devalues Classic Plus redemptions
• Cashrewards suddenly closes down
• Lufthansa City Airlines joins Star Alliance
• Jetstar getting Business Class on its A321XLRs

Here's where you can also find more information about other topics discussed in this episode:

• AFF's Meetings & Social Events forum
• Updates to the Singapore Airlines KrisFlyer program