Episode 166: Micro Moments, Big Trust with guest, Jennifer Britton

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Trust isn’t a buzzword for coaches and leaders; it’s the operating system that makes real change possible. Gary sits down with team and group coaching pioneer Jennifer Britton to unpack how “micro moments” in conversation compound into “macro shifts” in behavior, culture, and performance—especially as AI speeds up the flow of information and tempts us to skip the pause that creates meaning.

We dig into the tension between AI speed and human depth, exploring what happens when teams invite AI agents into meetings and how coaches can safeguard trust while leveraging new tools. Jennifer shares the pause-focus-create-activate arc to turn insights into action, and she offers a window into her Conversation Sparker toolkit—cards, images, and tactile prompts that spark reflective dialogue and make learning stick. The result is a clear playbook for building psychological safety, elevating presence, and designing conversations that move beyond data dumps to true transformation.

Along the way, we highlight the relational skills rising in value: presence, perspective shifting, influence, creativity, and relational intelligence. Jennifer explains why group and team coaching are uniquely powerful now: meaning emerges when peers hear each other’s perspectives and test ideas in a safe container. We also preview her upcoming works—Coaching Plus Change and Flow Flex Scale—aimed at helping leaders and solopreneurs grow with clarity, capacity, and consistency in a rapidly changing world.

If you care about trust, team performance, and coaching that actually changes behavior, this conversation delivers practical frameworks you can use today. Subscribe, share with a colleague who leads teams, and leave a quick review telling us your favorite micro moment that changed everything.

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Learn more about Jennifer here.

Jennifer has provided a Free E-book as a gift for our listeners.

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