Episode 16: The Worst Clients

In this laugh-out-loud and painfully relatable episode, Becky and Jake tackle one of the most controversial topics in the travel trade — are friends and family actually the worst people to book holidays for? From being ghosted after sending quotes, to awkward “can you match this screenshot from On the Beach?” requests, they discuss why those closest to us often make the most difficult clients — and how to set boundaries early on.

But it’s not all complaints! They also dive deep into the difference between being a travel agent versus just being a transactional booker. Jake shares how asking the right questions and recommending based on true insight builds long-term relationships, while Becky gives top tips on adding thoughtful touches, like personalized gifts and clever follow-up strategies, to keep customers coming back year after year.

Plus, the pair chat cruise advice (of course), the ethics of animal encounters on holiday, how to make use of all those branded freebies from supplier events, and the shocking realisation that Becky has miscounted her visited countries for years. Spoiler alert: she’s actually been to 54, not 49.

Expect mini-rants, real talk, and the kind of insider stories only travel agents can truly appreciate. If you've ever questioned your career after quoting for your cousin’s dream holiday only for them to book it themselves — this one’s for you.

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