Episode 114: When It Doesn’t Go to Plan: Handling Client Feedback Graciously

Not every session goes to plan. Sometimes, even when you think you’ve done everything right, a client walks away disappointed—and lets you know it. In this episode, Jackie shares a recent experience that rattled her confidence, and David opens up about moments he’s missed the mark too. Together, they unpack how client expectations get misaligned, why intake forms matter more than you think, and what to do when feedback lands in your inbox like a gut punch. It’s a conversation about humility, growth, and holding your nerve when things don’t go your way.

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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc