Episode 106 - The Innovator's Dilemma (Part 2): Value Networks and a Critique of "Listening to Your Customer"

In part two of our series on The Innovator's Dilemma, we explore one of its most radical and uncomfortable ideas: that listening to your best customers can be a fatal mistake. Our hosts unpack Clayton Christensen's concept of the "value network"—the context within which a firm identifies and responds to customers' needs. We analyze why this network makes it almost impossible for a successful, established company to pivot and invest in a "disruptive" technology that its best customers don't yet want. This episode is a challenging look at the hidden forces that lock great companies into a path of failure.