Episode 10: Three Moments Where Empathy Matters | 12MinuteLeadership

Empathetic leadership creates higher-performing teams by building psychological safety, engagement, and trust. Research confirms that leaders with high empathy drive better employee retention and performance outcomes.

• Empathy is a strategic leadership skill, not a sign of weakness
• Three key moments when empathy matters most: when team members struggle, during tough feedback, and through organizational change
• Specific scripts for handling each situation with empathy while maintaining accountability
• Personal example contrasting two leadership styles during a crisis and their impact
• Empathetic approach to struggling team members creates space to address real issues affecting performance
• Feedback delivered with empathy shifts from "calling out" to "calling up" people to their potential
• During change, employees need honesty and connection more than perfect answers
• Empathy creates psychological safety, which is the foundation for engagement and performance

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