Episode 015 - Bringing Customers Back - Part 2
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Episode 015 - Bringing Customers Back - Part 2
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Podcast: Bringing Customers Back - Part 2
Lufthansa Consulting’s aviation experts share their perspective on the top four trends in customer experience and how they will matter on the way out of the Covid-19 crisis. What do customers need to regain trust in global travel in time of the pandemic? What do they expect in exchange for spending their money?
In this episode, our listeners will find out how sustainability and personalized offers can be key for aviation stakeholders to win customers back.
Contact Wolfgang Bublitz for your copy of the whitepaper: Wolfgang.Bublitz@LHConsulting.com
Moderator:
Dominique Bayer – Consultant
Experts:
Wolfgang Bublitz – Associate Partner and Head of Solution Group Customer Experience
Julian Wildtraut and Vera Aurbach – Associate Consultants in the Solution Group Customer Experience
This episode includes:
Third trend - sustainability: 01:37
Fourth trend – personalized offers: 04:54
Outlook for implementation of trends - 09:11