Episode 008: Foundational conversations every company should have with a new manufacturer or customer before talking price or terms

Episode 008 of Find Your Source dives into the critical early discussions that build strong manufacturer–customer partnerships. Stephen stresses that long-term success doesn’t start with price haggling—it begins with clear expectations and mutual respect.

Key takeaways include:

• Define responsibilities upfront: Don’t leave gray areas about packaging, labeling, kitting, or storage. Spell out what’s included in a “landed cost” and who handles freight, consumables, and labor.

• Focus on fairness and mutual wins: A deal that leaves one side squeezed is not sustainable. Manufacturers need margins, customers need reliability, and both should profit.

• Plan for scale and flexibility: Discuss how costs change with volume, and have backup production options (“Plan B”) to avoid disruptions.

• Get everything in writing: Use contracts, terms, and even memorandums of understanding to prevent surprises and protect both sides.

• Quality and consistency are non-negotiable: Establish standards, inspection processes, and tolerances that everyone can agree to.

Stephen’s message is simple but powerful: success comes when both sides win. By putting everything in writing and anticipating challenges before they arise, companies can build relationships that last, rather than one-time transactions that collapse under pressure.

📬 Need help applying these ideas? Visit the “Work With Me” tab at findyoursource.pro to connect with Stephen for consulting, process audits, and tailored growth strategies.