Episide 6 - Culture, Compassion and Psychological Safety in Healthcare – with Nia Thomas (BCUHB)

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In this conversation, Lorelei talks to Nia Thomas, Head of Culture Development from Betsi Cadwaladr University Health Board, about what it really takes to build a healthy workplace culture in healthcare – one where staff feel safe, supported and empowered. Drawing on her extensive experience in organisational culture, Nia explores how culture is shaped by everyone, not just leadership, and why psychological safety is such a vital foundation for effective teams. She shares honest reflections on the challenges staff face at every level and highlights the importance of compassionate communication, modelling positive behaviours and creating environments where people feel able to speak up.

Nia shares how small, everyday interactions, reflective practice and curiosity can gradually shift culture in meaningful ways, and why strong relationships and trust are essential in complex health systems. The episode is grounded, practical and full of insight for anyone working to improve wellbeing, teamwork and equity in healthcare. This episode is a must-listen for managers, leaders, health educators and frontline professionals committed to building healthier, safer and more compassionate workplaces.

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