Ep175: Agentic AI - From Hype to Business Impact with Kore AI & SS&C Blue Prism

Industry leaders from Kore AI, SS&C Blue Prism and AWS reveal what actually works in agentic AI deployment, from contact center automation to employee productivity, with proven strategies for regulated industries.

Topics Include:

• Kore AI and SS&C Blue Prism leaders discuss achievable agentic AI actions
• Three deployment areas show real ROI: customer service, employee automation, and process workflows
• Kore AI handles billions of annual interactions, with 85% focused on contact center operations
• SS&C Blue Prism achieved $200 million annual savings using agentic AI across 120 internal use cases
• The company processes 6 million transactions monthly consuming 10-12 billion tokens in production
• Regulated industries like financial services and healthcare successfully deploy agentic AI with proper guardrails
• eBay case study demonstrates measurable productivity gains tied directly to AI agent implementation
• Two identical pilot programs yielded different results: one tied to business outcomes, one didn't
• ISVs should stop chasing shiny objects and focus on solving customers' stickiest problems instead
• Design for scale from day one and accept no single vendor solves everything alone
• Employee-facing use cases carry less risk than customer-facing applications for initial AI deployments
• Combining deterministic automation with AI plus governance creates more viable and trustworthy solutions

Participants:

• Erik Walton - EVP of WW Sales/Partner Sales, Kore AI
• Satish Shenoy - VP, Global Technology Alliances & AI GTM, SS&C Blue Prism
• Arym Diamond – Head of North America Data & AI Sales, Amazon Web Services

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/