Ep. 4 - How We Handled Our First 1 Star Review: Lessons & Insights
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Ep. 4 - How We Handled Our First 1 Star Review: Lessons & Insights
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Join us on 'The Roofing Geeks' as we tackle the challenging yet enlightening experience of receiving our first 1-star review.
Host Jared Mora, with co-hosts Alex Mora and Tyron Libarios, shares the unexpected insights gained and the actions we've implemented to turn criticism into a roadmap for improvement.
Tune in to learn how even negative feedback can be a cornerstone for growth and excellence in roofing.
Episode Summary:
This episode unpacks the surprising and educational journey following our first 1-star review. The team delves into what this experience taught us about customer expectations, service improvement, and maintaining professionalism in the face of criticism.
Key Points:
- The initial reaction to the 1-star review and its immediate impact on the team.
- Steps taken to address the feedback and improve service quality.
- Broader insights on customer satisfaction and business growth.
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