Ep 2: Where Is Your Missing 9%?

Did you know that the average dental practice is only collecting 91% of what is owed to them? You might be losing thousands every month — without even realizing it.

For a $200K-producing office, that’s $18,000 gone. Every. Single. Month.

In this episode of The Truth Decay Podcast: Talking Dollars and Sense, Sara Baker and LaRae McMullen uncover the “missing 9%” hiding in your AR. They share the four most common reasons collections fall short, why it’s not always neglect (but often overwhelmed, under-supported teams), and how surprises — not dentistry’s price tag — are the real killer of your collections.

Some of the points we discuss include:

• How even “good” collection months can hide thousands in lost revenue
• The four biggest AR killers we see in dental practices
• Why overwhelmed teams avoid statements (and how that hurts collections)
• The connection between patient surprises, trust, and payment delays
• How defined, documented systems protect both revenue and relationships

Listen now on your favorite podcast platform or watch the full conversation on YouTube. Download the free Where’s Your Missing 9%? checklist to audit your own process and start putting that lost revenue back where it belongs — in your practice.

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