Ep #152 - Tony Wai - How Third Age Health's big goal has empowered their people to continuously improve

In this episode, Tracey Newman and Dan Bentley speak with Tony Wai, the CEO at Third Age Health.

The discussion explores on how Third Age Health, a medical provider in New Zealand, has been able to achieve significant growth and improvements in their aged care services. It also covers Third Age Health's focus on providing consistent, high-quality care, implementing Kaizen methodology, leveraging digital systems, and addressing workforce challenges - all with the goal of better supporting older people in their care.

Here is a taste of what Tracey and Dan cover in the conversation:

• Tony discusses his vision to improve aged care services when he joined Third Age Health and the initial challenges the organisation was facing.
• Explains the company's focus on providing consistent, high-quality care for older people in various living situations.
• Describes how the organisation adopted the Kaizen methodology to drive incremental improvements and changes.
• Shares how the implementation of digital systems helped reduce administrative burdens and improve staff retention.
• Acknowledges the challenges of workforce shortages and discusses the company's approach to navigating these issues.
• Emphasizes the importance of building trust with staff and clients by actively listening and responding to feedback.
• Reflects on the successes and challenges of the past few years and shares the company's future plans, including potential expansion to Australia.

Links from the episode:

• Third Age Health Website: Click here
• Third Age Health LinkedIn: Click here
• Innovate For Impact Workshop: Click here
• The Impacto Consulting website: Click here
• Impacto Consulting on LinkedIn: Click here