Ep. 126 - Cultivating "Second Mile Service" at High 5 Exchange, AAMA FEC of the Year Finalist, with Jenny Emley

On this special episode of the Memory Makers Podcast, Russ continues our special 4-part series featuring the finalists for the American Amusement Machine Association (AAMA) FEC of the Year award! We are next joined by Jenny Emley, one of the visionaries behind High 5 Exchange, who shares the heart behind their success, "Second Mile Service." This principle, inspired by Chick-fil-A, challenges team members to look past the basic requirements of their jobs to create a truly outstanding guest experience. "We really believe firmly in that second mile service. Teaching our team… you have to give them their food, you have to get them on their bowling lane. But what’s that second mile service? We want to show that amazing guest service and go that extra mile to make sure that their experience is outstanding and that they want to come back and that they feel valued." -Jenny Emley Jenny explains how they tailor each new location to the specific needs of the local community—like adding pickleball in Florida or a live music venue in North Texas—rather than sticking to a rigid, one-size-fits-all model.