Ep. 121 - Repeat Visits Aren’t Accidental featuring Craig Buster of Pinz LA

In this edition of the Memory Makers Podcast, Russ sits down with industry veteran Craig Buster (COO of Pinz LA and former GM of Wild Island Coconut Bowl) to peel back the curtain on why repeat visits aren't accidental. Craig shares why the first and last five minutes of a visit are your most critical windows and explains how empowering your frontline staff can transform a customer complaint into a "win" for your culture. From the psychology of a confused guest to the power of high-fives and senior league brand ambassadors, this episode is a masterclass in the relationship business.