Ep 121: How to Improve the Case Acceptance Rate in Your Practice (Part Two)

In Part Two of this series, Dr. John Meis and Wendy Briggs continue to discuss how to raise the case acceptance rate in a dental practice by creating smooth, effective patient handoffs (or trust-transfers).

Patient handoffs are a little-known secret to great case acceptance because they’re an important opportunity to build trust, demonstrate excellence, and ensure understanding with patients. When handoffs are handled poorly, patients lose confidence in the recommended treatment and hesitate to move forward with their needed care. When handoffs are done right, patients are put at ease and more readily accept treatment.

In this episode, you’ll learn:

• Why most handoffs should be done in front of the patient (and how to include them in the process)
• How to use smooth patient handoffs to build trust and connection with patients
• How to structure a handoff to make sure the team is communicating the right things quickly and efficiently
• How smooth team transfers can help doctors preserve more of their mental energy throughout the day