In this episode, I sit down with Jordan Dahl, a Product Manager on the Entra Conditional Access team, to discuss the newly GA'd Conditional Access Optimization Agent. Jordan shares the origin story of the agent, explaining how customer feedback about the difficulties of managing CA policies at scale led to its creation. We delve into how this AI-powered "digital colleague" works to identify and remediate security gaps, its future roadmap including Service Now integration and phased rollouts, and how you can get started with it in your own tenant.

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About Jordan

Jordan is a Product Manager on the Entra Conditional Access team at Microsoft. Her current focus is on the Conditional Access Optimization Agent. Previously, she was a PM for per-policy reporting in Conditional Access and for Groups within Entra.

LinkedIn - https://www.linkedin.com/in/jordan-dahl-840182127/

🔗 Related Links

* Conditional Access optimization agent in Microsoft Entra

📗 Chapters

00:00 Intro

01:31 The Origin of the CA Optimization Agent

05:08 How the Agent Works

07:40 Autonomous Policy Changes?

12:39 How to Deploy the Agent

16:12 Customizing the Agent's Behavior

23:59 Upcoming Agent Features: Phased Rollouts & ServiceNow

29:45 The Future: A "Digital Colleague"

35:08 How to Give Feedback

41:09 Getting Started: Your Action Items

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