On the 64th episode of Enterprise AI Innovators, host Saam Motamedi (Greylock Partners) talks with Bill Briggs, Chief Technology Officer at Deloitte. Bill argues that most organizations stall because they try to graft new models onto old workflows, and because their data and system foundations were never built for agentic execution. He shares a practical “start at the outcome” framing, why modernization still matters (even in the GenAI era), and how trust, security, and privacy have to be engineered in, not audited after the fact.

Quick Hits from Bill:

On AI-native starting at the top: “I actually start with the CEO and the chair and sit them down and say, if this isn't coming from you and this not this isn't about here in a year, it's about here. And what that means. We should stop the conversation…”

On why agent pilots stall without foundations: “[Leaders hoped GenAI meant] we didn’t have to do… hard work in data foundations… [but enterprises lack] orchestration backbone… microservice enablement… without that, the bounds of what agents can do [are] limited.”

On redesigning outcomes, not steps: “The point is, you want to have folded clean laundry when you need it. Not [a] step by step replacement of the steps you learned as a child to complete that task.”

Recent Book Recommendation: Unreasonable Hospitality by Will Guidara

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Enterprise AI Innovators is a show where top technology executives share specific ways AI changes how work gets done in the enterprise. Find more great insights from technology leaders and enterprise software experts at https://www.enterprisesoftware.blog/

Enterprise AI Innovators is produced by Abnormal Studios.

On the 63rd episode of Enterprise AI Innovators, hosts Evan Reiser (co-founder and CEO, Abnormal AI) and Saam Motamedi (General Partner, Greylock Partners) talk with Lev Gonick, Chief Information Officer at Arizona State University (ASU). ASU treats AI like a product and a platform: build internal capacity, run structured grant cycles to surface real workflows, and ship a “builder” that can support tens of thousands of users. Gonick also lays out why student agency matters, and why universities that wait for vendors risk becoming “nothing but vendor management.”

Quick hits from Lev:

On building an internal AI acceleration team: “We literally took, initially 20 and now it's 40 people dedicated from morning till night working on platform technology, security, compliance, tooling, building tools to support what we knew that needed to grow up to be, again, a low code, no code kind of environment.”

On scaling demand through structured internal grants: “We thought there be, you know, 40 or 50 great ideas, you know, as we speak today. Now we're through through four full rounds of engagements. We have over 600 projects in-flight, right now.”

On fixing the friction-filled student journey with AI: “Focus in on transforming the ways in which students have to navigate incredibly, difficult, friction-filled, journey. Applying for, getting into, having to do financial aid, landing in a dorm room, [solving] some of the back office through again tools that they're using in their consumer life.”

Recent Book Recommendation: Capitalism: A Global History by Sven Beckert

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Like what you hear? Leave us a review and subscribe to the show on Apple, Spotify, or Youtube you listen to podcasts.

Enterprise AI Innovators is a show where top technology executives share how AI is transforming the enterprise. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/.

Enterprise AI Innovators is produced by Abnormal Studios.

On the 62nd episode of Enterprise AI Innovators, hosts Evan Reiser (CEO and co-founder, Abnormal AI) and Saam Motamedi (Greylock Partners) talk with Mike Trkay, CIO at FICO. Mike explains how FICO is moving AI from pilots to production by prioritizing ROI, data foundations, and governance. He argues for sanctioned LLM access to curb leakage, system integration for business-wide answers, and smaller domain models when accuracy, compliance, and trust matter.

Quick hits from Mike:

On the shift from pilots to ROI: “We’re leaving that phase and starting to get to the point of going, okay, but where’s the true return on that investment?”

On the must-do for enterprises: “Everybody who works for you… they’re going to go use one of the LLMs somewhere… and probably share data and proprietary data.”

On why one big model is not enough: “Sometimes you need the PhD. Who’s got who speaks the jargon, understands the context, and it helps deal with some of the hallucinations and bias, and other things that could be influencing.”

Recent Book Recommendation: The Forgotten Founding Father: Noah Webster's Obsession and the Creation of an American Culture by Joshua Kendall

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Like what you hear? Leave us a review and subscribe to the show on Apple, Spotify, or Youtube you listen to podcasts.

Enterprise AI Innovators is a show where top technology executives share how AI is transforming the enterprise. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/

Enterprise AI Innovators is produced by Abnormal Studios.