EmpowerHer ft. Alicia Retzlaff - Leadership in Customer experience and being a Single Mother

In this episode, we sit down with Alicia, a trailblazing leader in Customer Experience at Amazon. Alicia shares her inspiring journey of rising through the ranks in one of the world's most influential companies, all while balancing the challenges of being a single mother. She opens up about the importance of women empowerment in the workplace, how she champions inclusion and diversity in her role, and the lessons she’s learned on her path to leadership. Join us as Alicia discusses what it takes to lead with empathy, the challenges women face in leadership roles, and how she juggles her demanding career with motherhood. Whether you're an aspiring leader, a working parent, or someone seeking inspiration, this conversation is packed with powerful insights.