Employee Retention is more Critical Than Ever with Mike Bollinger and Yanni Amouris

The conversation highlights the critical role of deskless workers, particularly in frontline positions, and the challenges they face in today's labor market. It emphasizes the importance of these workers in representing a brand's promise. During the episode, we discuss the current labor shortages, particularly in healthcare, and the need for intentional strategies to develop and retain these employees. Takeaways Deskless workers are essential to organizational success. Frontline workers represent the brand's promise to customers. Labor shortages are impacting various sectors, including healthcare. There is a significant nursing shortage in the US. Declining birth rates contribute to workforce challenges. Retirements are looming, affecting employee availability. Deskless employees are not as abundant as previously thought. Intentional development of deskless employees is necessary. Employee retention strategies must be prioritized. The workforce dynamics are rapidly changing. Chapters 00:00 Introduction and Sound Check 00:00 The Importance of Deskless Workers 04:49 Misunderstanding Deskless Workers 08:05 They Represent a Brand's Promise 11:44 We're Dealing with so many Different Dynamics 17:09 We need to Take Care of These Employees 22:01 Deskless for the Win Keywords deskless workers, frontline workers, labor shortage, employee retention, healthcare, brand reputation