Empathy Isn’t Soft, It’s Strategic: Practical Tools for Leaders

In this episode, host Wendy Sellers is joined by Mimi Nicklin to explore how empathy drives leadership, engagement, inclusion, and psychological safety in the workplace. Focused on HR professionals and managers, Mimi outlines the critical role empathy plays in employee retention and culture and why many leaders struggle to demonstrate it effectively. Her solution? Start with active listening and build from there. This is a must-listen for anyone looking to turn empathy into a leadership superpower.