EasyPost Insider: Tackling Enterprise-Grade Complexity With AI With Joe Dieter From EasyPost - Unboxing Logistics Ep. 80

In this episode, Joe Dieter joins Lori Boyer to explore the complexities of enterprise-level shipping and show how EasyPost Enterprise can help.

What’s an enterprise-level shipper?

Joe explains a common misconception: “When people think of enterprise shipping, they assume [it refers to] someone doing lots of volume. … But the reality is, volume is just one component. [What matters more] is enterprise-grade complexity.”

Enterprise-grade complexity can look different for every business, but Joe shares some common examples of the challenges EasyPost’s enterprise shippers face:

1. Time to label is too slow
2. Adding new carriers is difficult and time-consuming
3. Support costs are piling up
4. Shipping software can’t keep up with growth
5. Various systems don’t integrate smoothly
6. You’re seeing too many exceptions

How EasyPost Enterprise helps

EasyPost Enterprise is a “high-performance shipping engine” designed to address the complexities described above.

Its features include business rules, low-code functionality, multi-carrier automation, label and forms automation, branded tracking notifications, and insights from the industry’s most reliable shipping AI.

But one of the most important benefits is the 24/7 support. Because as Joe puts it, “Support matters when you're an SMB online seller. But if you become an enterprise-grade shipper, support becomes everything.”

Luma AI is now available in EasyPost Enterprise

Luma AI is like a shipping professional in your pocket—it provides insights and advice based on EasyPost’s vast store of shipment data and your own shipping history. And now, Luma AI can be accessed through EasyPost Enterprise.

Joe shares one example of Luma AI’s precision: “[Luma might] recommend [that] for two-day shipping down to the southwest part of the U.S., you switch from this carrier and service level over to this carrier and service level.”

“And Luma AI tells you [that] you will literally save 25% in costs and over 30% time in transit if you make this exact carrier and service level switch.”

Links

1. Connect with Joe on LinkedIn: https://www.linkedin.com/in/joe-dieter/
2. Learn more about EasyPost Enterprise: https://www.easypost.com/products/enterprise/
3. Visit EasyPost’s website: https://www.easypost.com/