In this conversation, Chris Hood and Eva Karnaukh discuss the importance of customer-centric AI, emphasizing that successful AI implementation should focus on solving customer problems rather than just technology. They explore the challenges businesses face in adopting AI, the significance of data readiness, and the need for a strategic approach to AI projects. Chris introduces his new eBook, 'AI Powered Customer Success,' which provides a framework for integrating AI into customer success strategies. The discussion also touches on future trends in AI and technology, urging businesses to prioritize customer needs in their AI initiatives.

In this episode of EVKA Talk, host Eva Karnaukh interviews sales growth expert Calvino De Luca, who shares his extensive experience in the insurance industry. They discuss the unique characteristics of the insurance sector, the essential traits of successful salespeople, and the challenges of handling resentful customers. Calvino emphasizes the importance of differentiation in services and the impact of AI on the industry. He also shares insights on the human element in sales, the role of technology, and advice for sales executives navigating the evolving landscape.

In this episode, Eva Karnaukh speaks with Milissa Campbell, a healthcare transformation executive, about the integration of AI in healthcare. They discuss Milissa's unexpected journey into the field, the evolution of AI usage, and the importance of overcoming fear to embrace AI technologies. The conversation highlights common questions about AI adoption, the significance of starting small with automation, and the necessity of AI literacy. They explore various use cases for AI in healthcare, emphasizing the role of human oversight and the potential for AI to transform patient experiences and improve health outcomes. The episode concludes with a discussion on the future of AI in healthcare and the importance of elevating human potential through technology.