EP9: Lucidya : AI For Enhanced Customer Experience and Social Listening | AWS for AI Podcast

Join us for an in-depth conversation with Dr. Zuhair Khayat, CTO and co-founder of Lucidya, a groundbreaking AI company revolutionizing customer experience in the Middle East. From his journey through academia at KAUST to pioneering Arabic language AI solutions, Dr. Khayat shares invaluable insights on building technology for Arabic markets. Discover how Lucidya is tackling unique challenges in Arabic language processing, managing customer experience across dialects, and leveraging AI for brand management in the MENA region.Learn how Lucidya is transforming social listening and customer intelligence through advanced AI. From sophisticated sentiment analysis to real-time brand monitoring across multiple dialects, discover the future of customer experience management.Learn more: http://go.aws/47yubYqLucidya Website: http://go.aws/4846zeHDr. Khayat's Research: https://scholar.google.com/citations?... Chapters: 00:00 - Introduction02:27 - Lucidya's Origin Story05:20 - AI startup vision before GenAI07:30 - From Saudi Arabia to the world. 08:11 - Lucidya’s Long Term Mission 08:59 - What is Customer Experience ?10:55 - Lucidya’s Value Proposition12:18 - Use Cases : Brand Managment17:20 - Use Cases : Customer Support 19:14 - Use Cases : Market Research 20:43 - Use Cases : Marketing Optimization 21:52 - Building Products in GenAI Era 25:58 - Keeping up with the AI innovations 26:45 - Product bundles from Research to Support28:50 - Evolution of Challenges for Building AI Models 30:18 - ASAD - Arabic Sentiment Analysis Data 31:22 - Navigating Ambiguity in Human Communications33:40 - Managing Biases in Data with agents 38:02 - Arabic Dialects Support 40:41 - Split Learning, Collaborative Training on Private Data on the Cloud.47:10 - Opportunities for Split Learning in Regulated Industries 49:35 - U shape Learning as a Collaborative Framework for Privacy 50:12 - a CTO’s advise for AI startups 53:20 - Choosing the right architecture on AWS for your team55:45 - The Future of AI. 58:06 - Closing Remarks