EP.24 - Built on Service: The O-Town Provisions Story with Hyzens Marc

A spotless truck says more than a slogan ever could. That’s the energy Hyzens Marc brings to O-Town Provisions, a Central Florida distributor built on premium products, disciplined operations, and a relationship-first mindset. We sit down with Heizens to unpack the rituals, decisions, and pivots that turned a risky leap from banking into a trusted partner for Publix, independent delis, and Orlando International’s Terminal C.

The conversation starts with routine: a four-mile walk at dawn, prayer, and gratitude. Those habits shape everything else—clean warehouses, immaculate trucks, crisp delivery standards, and a calm leader who shows up ready. He walks us through the chaotic first weeks after acquiring the business, rebuilding culture with one-on-ones and clear processes, and how following a mentor’s “playbook” transformed hustle into consistent results. On sales, Heizens rejects pushy tactics and leads with service, aligning SKUs and values, and saying no when a partner wants shortcuts that damage trust.

We go deep on operational excellence—temperature logs, maintenance schedules, route checks—and how “premium” becomes visible in every touchpoint. He shares COVID battle stories, from supply shocks to creative buildouts using shipping containers, and why many of those emergency protocols are now best practices. We look ahead to AI in distribution: smarter routing, inventory integration between suppliers and customers, and the early edges of autonomous delivery. Threaded through it all is community: hiring for potential, mentoring youth, supporting local schools and churches, and modeling a path where character compounds into opportunity.

If you care about leadership that lasts, sales without the sleaze, and building systems that hold under stress, this one delivers. Tap play, subscribe for more founder stories with real playbooks, and leave a review with your biggest takeaway so others can find it too.

Connect with the Dynamic Business Leaders Podcast Hosts:

• LinkedIn: Roy Richardson
• LinkedIn: Sean Murphy

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