EP141 Let Them Be Mad: The Price of Clinical Integrity

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In this episode of Better Skills. Better Doctors., I talk about the outsized power the one-star review holds in Chinese medicine and why fear of being disliked is quietly undermining clinical authority, boundaries, and self-respect.

I break down how people-pleasing masquerades as kindness, why running your practice like the hospitality industry erodes trust, and how making decisions from fear leads to burnout and resentment. I explain why specialists don’t win on star ratings alone, how integrity matters more than universal approval, and why learning to let people be wrong about you is a core leadership skill.

If you’ve ever bent your policies, overridden your instincts, or kept a patient you knew you shouldn’t because you were afraid of a bad review, this episode will help you reclaim your authority and practice medicine like a doctor again.

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