EO27: The Human Element Missing in Employee Onboarding w/ Jen Bergren

Join Erin Rice from Process Street and Jen Bergren, an expert in knowledge management and onboarding strategy, as they explore how to create human-centered onboarding experiences that set new hires up for success.

In this episode, Jen shares insights on why human connection is the missing piece in many onboarding programs, how to structure a 90-day onboarding plan, and why visibility into a role’s past work is crucial for new employees.

Learn how to balance automation with personal touchpoints, create a structured yet engaging onboarding experience, and ensure new hires feel confident, connected, and valued from day one.