E282 | Navigating Early-Stage Growth: Churn, Retention, & Customer Success at Pylon

Today on the show we have Advith Chelikani, the Co-founder and CTO of Pylon.

In this episode, Advith shares his journey from engineer to co-founder and how Pylon is redefining B2B customer support.

We then discussed the role of product velocity in driving retention, the challenges of scaling customer success at an early-stage startup, and why founders should stay close to customers for as long as possible.

We wrapped up by exploring the balance between growth and efficiency, the impact of AI in customer support, and the hiring strategies that have fueled Pylon’s expansion.

Mentioned Resources

• Pylon

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.