AI is transforming how businesses use Dynamics 365—but with great power comes great responsibility. In this episode, we dive into what responsible AI really means in the D365 world. From ensuring strong data privacy and governance, to finding the right balance between automation and human oversight, we’ll explore how organizations can harness AI effectively without falling into common pitfalls.

Listeners will walk away with a clearer understanding of:

How to define and apply responsible AI in Dynamics 365

Best practices for protecting data and maintaining compliance

Where automation shines—and where human judgment is still critical

Risks and challenges to be aware of when implementing AI

Discover how AI is transforming marketing strategies in Dynamics 365 Marketing. This session will explore how artificial intelligence helps you reach the right audience, deliver personalized experiences, and streamline campaigns for maximum impact. From building smarter customer journeys to generating content suggestions, you’ll see how AI can take your marketing from guesswork to precision.

What you’ll learn: ☑️How AI segmentation helps you target the right customers at the right time ☑️Ways to personalize content using behavioral data and insights ☑️How to automate and optimize campaigns for better performance

AI adoption is skyrocketing, but are most businesses missing the point? In this episode we welcome Radin Mathew, new AI industry lead at Ellipse Solutions, and together we explore the critical difference between layering AI onto outdated workflows and embracing a truly AI-native mindset.

We’ll unpack why simply automating tasks isn’t enough, and how reimagining processes from the ground up can unlock the full potential of AI. From manufacturing to the public sector, we’ll spotlight industries primed for transformation, share common misconceptions holding leaders back, and dig into real examples from Dynamics 365 Finance & Operations. Think demand forecasting, fraud detection, and automated reporting, not just as features, but as enablers of smarter, predictive, self-improving processes.

Plus, we’ll explore how Microsoft’s AI capabilities, like Copilot and Power Platform—are helping businesses move from incremental fixes to intelligent design.