Dr Jocelyn Birch Baker: 'The Intent is Good' - Team Culture & Values | High Street Vet Surgery - ep 1003

Send us a text

What does it look like when a clinic's first rule is "the intent is good" and they actually mean it?

Dr Jocelyn Birch Baker reveals the five values and team culture that make High Street Vet Surgery work - from morning gratitude sessions to their "no blame policy" and why communication is everything.

Dr Jocelyn talks about:

• The five values built by the entire team: team, professional, empathy, integrity, relationships
• "No blame policy" - when things go wrong, focus on why and how to prevent it
• Why she offers week-long working trials (not just day visits) to potential team members
• What she's really looking for: someone dedicated, kind, with a sense of humor who wants to get better

Plus: Dr Jocelyn's speaking at Vet Expo Melbourne (Sept 3-4) about women in practice ownership and judging the innovation pitch competition.

High Street Vet Surgery is currently seeking a companion animal veterinarian to join their team. If you are considering your next career move, you owe it to yourself to listen to this High Street Vet Surgery special series.

If you're attending the Vet Expo conference in Melbourne 3-4 September 2025 make sure you shoulder-tap Dr Jocelyn or Julie South (they're both speaking at this conference) to find out more info.

Find out more: vetclinicjobs.com/HighStVetSurgery

Struggling to get results from your job advertisements?
If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.

The VetClinicJobs job board is the place to post your next job vacancy - to find out more get in touch with Lizzie at VetClinicJobs