Does the food industry have a language problem?

On this episode of The Mess Hall, Mike and Maeve discuss what they learned from recent hospitality experiences in New Orleans and Denver. What can the food industry learn from a bar packed with orthopedic surgeons, a tableside bananas foster, and a prix fixe menu personalized to your likes and dislikes? Then, Mike and Maeve dig into a hot topic: should the food industry stop using the word "consumer"? They trace the surprising political history of the term, debate what to replace it with, and explore how language across the industry, from "ethnic" cuisine to emoji-laden brand messaging to loyalty programs that inspire no actual loyalty, shapes the way real people feel seen, respected, and valued.