Do What the AI Can’t: Building Relationship Intelligence in Your Practice – Legal Up Virtual Conference 2025 by InfoTrack

In this special episode of On the Road, Nexl Chief Growth Officer Ben Chiriboga explains why the future of legal practice hinges on what AI can’t replicate: strong client relationships. He introduces the concept of “relationship intelligence” and shows how lawyers can use simple data points—from communication patterns to internal connections—to focus their limited time on building deeper, more strategic client relationships. Learn how a data-informed approach to business development can help lawyers move from service providers to true trusted advisors. Ben Chiriboga is the Chief Growth Officer at Nexl and a former practicing attorney. Learn more about your ad choices. Visit megaphone.fm/adchoices