David Wright sits down with Richard Corbridge , Chief Information Officer of SEGRO plc, on this episode. They explore how technology is reshaping the property industry, why simplifying core systems matters and how AI orchestration can free people to focus on higher-value work.

Richard shares lessons from the NHS, retail and government, and reflects on leading digital transformation through an industrial revolution driven by AI.

Key Takeaways:

00:00 Introduction.

03:10 Making digital change understandable across the business.

11:20 Leading through crisis during Black Friday at Boots.

16:05 Moving from manual processes to AI-driven automation.

20:30 The data challenge: turning volume into insight.

24:05 Orchestrating AI and managing “digital colleagues.”

28:45 Measuring value as technology spend increases.

33:10 AI as an industrial revolution for the workforce.

34:40 Career advice: embrace change across industries.

Resources Mentioned:

Richard Corbridge

http://www.linkedin.com/in/rich-corbridge-fbcs-8b621b5/

SEGRO plc | lIinkedIn

https://www.linkedin.com/company/segro-plc/

SEGRO | Website

https://www.segro.com

Boots

https://www.boots.com

Department for Work and Pensions (DWP)

https://www.gov.uk/government/organisations/department-for-work-pensions

NHS (National Health Service)

https://www.nhs.uk

Walgreens Boots Alliance

https://www.walgreensbootsalliance.com

Microsoft Copilot

https://www.microsoft.com/en-us/microsoft-copilot

Claude (Anthropic)

https://claude.ai

Bonfire of the Vanities – Tom Wolfe

https://www.amazon.com/Bonfire-Vanities-Tom-Wolfe/dp/0312427573

Nobody’s Fool – Richard Russo

https://www.amazon.com/Nobodys-Fool-Richard-Russo/dp/0679753338

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David Wright is joined by Oliver Galicki, Vice President, Clinical Applications of Memorial Hermann Health System, to discuss how healthcare IT leaders navigate financial pressure, prioritization and enterprise-scale decision-making. Oliver draws on his experience leading clinical applications through a major Epic implementation while balancing innovation, risk and operational reality across a large health system.

Key Takeaways:

00:00 Introduction.

05:30 The IT partnership model drives better adoption and ROI.

14:58 Resourcefulness at community hospitals shapes transformational IT leaders.

19:46 IT leaders must hold teams accountable and eliminate silos.

22:52 Project failures teach critical lessons about planning and resources.

28:28 Collaboration transcends competition in healthcare IT communities.

36:22 Enterprise imaging consolidation is healthcare's critical next frontier.

40:20 IT stewardship requires pragmatic prioritization amid financial constraints.

43:52 Healthcare IT must escape perpetual piloting to scale rapidly.

49:16 Leaders should not lose operational connection as scale increases.

Resources Mentioned:

Oliver Galicki

https://www.linkedin.com/in/ogalicki/

Memorial Hermann Health System | LinkedIn

https://www.linkedin.com/company/memorialhermann/

Memorial Hermann Health System | Website

http://www.memorialhermann.org/

CHIME (College of Healthcare Information Management Executives) | Website

https://chimecentral.org/about

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AI is advancing faster than our ability to govern it.

David Wright speaks with Technology Executive Ingo Paas, Author of “A Billion Times Smarter,” about the systemic impact of AI, the risks of convenience-driven adoption and why governance must evolve as quickly as the technology itself.

They explore AI’s transformational opportunities, existential risks and Ingo’s proposed five-layer governance framework — from global alignment to individual empowerment — including the concept of a personal AI twin designed to protect autonomy in an AI-saturated world.

Key Takeaways:

00:00 Introduction.

04:20 AI systems will not independently design governance models — humans must initiate and define them.

08:14 The core thesis: impact is the only measure that matters, not whether AI becomes conscious.

12:10AI convenience accelerates adoption while users accept tools without understanding implications.

15:15 AI can enhance human capability, but only if users remain critical and engaged.

17:05 AI will not invent governance frameworks on its own — intentional human design is required.

19:20 Transformational opportunities often evolve into systemic and existential risks.

22:05 Introduction of the five-layer governance framework, beginning with global alignment.

24:10 AI must be governed by AI through an operational oversight layer.

27:20 The AI twin concept: a personal AI guardian connected to governance infrastructure.

34:15 The global governance gap is far larger than most leaders acknowledge.

38:05 Closing the knowledge gap begins with individuals actively engaging and questioning AI’s impact.

Resources Mentioned:

Ingo Paas

https://www.linkedin.com/in/ingo-paas-aa655a9/

“A Billion Times Smarter” by Ingo Paas

https://www.amazon.com/-/es/dp/B0GL1SVYK4/

“Digital Composable Enterprises” by Ingo Paas

https://www.amazon.com/-/es/dp/B0CD5QZV7K/

“Empowering Human Autonomy” by Ingo Paas

https://www.amazon.com/-/es/Ingo-Paas-ebook/dp/B0F5QW7PVW/

European AI Act

https://artificialintelligenceact.eu/

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Maria Sexton, Senior Vice President and Chief Information Officer of UT Medical, joins David Wright to explore leadership, AI adoption and the evolving role of IT in healthcare.



Maria shares her journey from help desk to CIO. She talks about the importance of simplifying both life and leadership and examines why technology is easy, but people leadership is hard. She also unveils why AI holds a unique promise in healthcare and how to avoid “AI for AI’s sake.” Arguing that IT must be fully embedded in the business rather than operating on the sidelines.

Key Takeaways:

00:00 Introduction.

03:00 UT Medical operates with dual missions: patient care and academic training.

04:00 “It’s not IT and the business. It’s only the business.”

07:00 Early career lessons in leadership and recognizing strengths shape long-term growth.

12:00 Simplification and removing clutter create clarity in leadership.

16:00 Vulnerability and learning from leadership mistakes build trust.

18:00 Technology is easy; leading people is the hard part.

36:00 AI holds enormous promise in healthcare because minutes matter in patient outcomes.

37:00 IT must reclaim its strategic role and prevent decentralized shadow IT.

50:00 AI initiatives must have clear use cases and measurable outcomes.

Resources Mentioned:

Maria Sexton

https://www.linkedin.com/in/mariasexton/

UT Medical | LinkedIn

https://www.linkedin.com/company/ut-medical/

UT Medical | Website

https://www.utmedicalcenter.org

“Dare to Lead" by Brené Brown

https://www.amazon.com/Dare-Lead-Brave-Conversations-Hearts/dp/1785042149

Historical Works by Alison Weir

https://alisonweir.org.uk/books/

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David Wright is joined by Maruf Haider, Interim Chief Medical Information Officer for Digital and Virtual Health of Carilion Clinic, to discuss what it takes to lead digital health inside complex healthcare systems. Maruf shares how his background as a practicing physician shapes his leadership approach, why technology alone cannot fix systemic issues, and how trust, clarity, and adaptability determine whether digital initiatives succeed at scale.

Key Takeaways:

00:00 Introduction.

02:20 Leadership is where healthcare, technology, and people intersect.​

07:45 Hardest problems are often systemic, not purely clinical decisions.​

10:12 Clinical practice keeps innovation and leadership grounded in reality.​

11:09 Clarity on the problem builds trust and alignment.​

12:48 Authenticity and speaking up early strengthen leadership effectiveness.​

20:56 Transitions clarify identity, focus, and future direction.​

24:55 Parenting insights reframe behavior as communication in leadership.​

31:44 Vision centers on low-friction change and psychological safety.​

36:12 AI’s real differentiator will be trusted systems, not algorithms.

Resources Mentioned:

Maruf Haider

https://www.linkedin.com/in/xmarufhaiderx/

Carilion Clinic | LinkedIn

https://www.linkedin.com/company/carilion-clinic/

Carilion Clinic | Website

https://www.carilionclinic.org

“Good Inside” by Dr. Becky Kennedy

https://www.amazon.com/Good-Inside-Guide-Becoming-Parent/dp/B09PGMSBBN/

“The Creativity Code” by Marcus du Sautoy

https://www.amazon.com/Creativity-Code-Art-Innovation-Age/dp/0674988132

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This week, David Wright is joined by Jason Oliver, Chief Technology Officer of Western University. They explore what it really takes to lead digital transformation in higher education, with a focus on people, culture, trust and authenticity. Jason shares lessons from his global career, his move from the UK to Canada and why effective change management matters more than any single technology decision.

Key Takeaways:

00:00 Introduction.

03:00 Listening more and speaking less becomes a critical leadership skill as organizations scale.

05:41 Technology leaders must read the room and pivot in real time to build alignment and consensus.

07:02 Jason shares his unconventional career path into technology leadership and higher education.

10:50 Taking risks and saying yes to opportunities shapes long-term leadership growth.

13:27 Digital investments must align with business and institutional outcomes rather than IT priorities.

15:40 Change management sits at the core of successful digital transformation efforts.

17:49 CIOs must act as business leaders first, with technology as their portfolio.

20:49 Trust is built through transparency, authenticity and open dialogue, especially when things go off track.

30:53 Empowering teams with digital skills and governance creates stronger collaboration and shared ownership.

Resources Mentioned:

Jason Oliver

https://www.linkedin.com/in/jason-oliver-5682172/

Western University | LinkedIn

https://www.linkedin.com/school/westernuniversity/

Western University | Website

https://www.uwo.ca

Change Fluency by JQ Waller

https://www.changefluency.com

CIO Association of Canada

https://www.ciocan.ca

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This week, David Wright is joined by Ryan Olsen, Chief Administrative Officer of Hoag Health System, to discuss what it takes to lead large healthcare organizations through complexity, constraint and change. Ryan shares lessons from turnaround leadership, physician alignment and organizational politics, and explains why trust, incentives and discipline matter more than technology alone. The episode also explores the realistic role of AI in healthcare, the pressures facing health systems today and the personal leadership lessons Ryan learned the hard way.

Key Takeaways:

00:00 Introduction.

04:16 Trust is foundational to driving effective organizational change.

07:00 Listening more than talking dramatically improves negotiations and relationships.

10:32 Strong physician partnerships underpin successful growth and operations.

12:04 Using the Stockdale Paradox to lead through brutal turnaround realities.

14:44 Difficult conversations, done compassionately, unlock meaningful organizational change.

17:48 Humility and self-awareness are essential antidotes to executive ego.

25:56 Hoag’s disciplined OKRs drive quality, growth and accountability.

33:36 AI will support, not replace, high-skill clinicians and surgeons.

36:24 Prioritizing mental and physical health makes you a better leader.

Resources Mentioned:

Ryan Olsen

https://www.linkedin.com/in/ryankolsen/

Hoag Health System | LinkedIn

https://www.linkedin.com/company/hoaghealthsystem/

Hoag Health System | Website

http://www.hoag.org

“Good to Great” by Jim Collins

https://www.jimcollins.com/article_topics/articles/good-to-great.html

“The Hardest Job in the World” by John Dickerson

https://www.amazon.com/Hardest-Job-World-American-Presidency/dp/1984854518

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