Developing learning areas to improve and sustain performance, Part 2

On this episode, Tomas continues his discussion with two expert guests about learning areas and how they are proving effective and essential in developing high-reliability organizations.

Host: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal, Performance Improvement Consulting Vizient

Guests: Suzanne Miller, MSN, RN Senior Consulting Director, Reliability and Management Systems Vizient

Katerie Chapman, MHA Senior Principal, Safe and Reliable Healthcare Vizient

Show Notes:

[00:41] Who engages in learning areas?

[03:17] A flood of kudos in the ED – an example of lifting morale

[05:10] Team participation in barcode scanning – an example of improving compliance

[07:02] A resource for senior leaders

[07:55] A safety concern that, once identified, was quickly corrected

[08:44] Real-time nature of rounding and issue resolution

Links | Resources:

To contact Modern Practice: [e-mail]

Vizient Safe and Reliable Healthcare site: Click here

Suzanne’s email: [e-mail]

Katerie’s email: [e-mail]

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