Designing the Future Customer Experience with Paul and Andrew Walser
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Designing the Future Customer Experience with Paul and Andrew Walser
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How far can businesses go on improving customer experiences? And can a business make the customer experience its core value proposition? On this episode of Driving Ahead, we talk to the driving forces behind the Walser Automotive Group, CEO Andrew Walser and President Paul Walser, who are obsessed with improving the customer experience and innovating along the way. Together they dive into their journey into one price retailing, developing proprietary software to flatten the F&I process, the day-to-day challenges of running of a large automotive group, and so much more. So press play and listen in to this fascinating episode of Driving Ahead, from NADA.
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Presented by The National Automobile Dealers Association
https://www.nada.org/
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