Design services that people actually want with co-creation | Madi Pollard-Shore

How can co-creation lead to more successful projects? How do you avoid being tokenistic? How do you check your ego? When should you not co-create?

In this episode, you’ll hear from Madi Pollard-Shore, a Business Analyst at Girlguiding and a charity consultant.

You can find out more about Madi on LinkedIn: https://www.linkedin.com/in/madison-pollard-shore/

Or her website, Kalechi Consulting: https://www.kalechiconsulting.co.uk/

Contribute More is hosted by Zac Parsons. Find out more about him on LinkedIn: https://www.linkedin.com/in/zwparsons/

// REFLECTION

Have a conversation with a colleague about the extent to which you currently co-create with your service users. Could your work benefit from co-creation? What small projects do you have in the pipeline that could pilot co-creation?

// RESOURCES

Girlguiding: https://www.girlguiding.org.uk/

// CHAPTERS

(0:00) Intro

(1:00) What is co-creation and inclusivity in decision-making?

(2:02) How does co-creation inclusivity help us contribute more to our cause?

(5:58) What are the alternatives to co-creation and why are they problematic?

(8:45) How do I deliver a co-creation project?

(11:45) Why recording learning is good, but using that learning is better

(14:08) How do you avoid being tokenistic in co-creation projects? How do you select a representative sample?

(18:32) Dealing with service users telling you your service isn’t good enough

(22:09) What types of projects aren’t appropriate for co-creation?

(30:10) Key takeaways

(27:54) Outro

(28:27) Reflection