Design Experiences People Love: Why Work Fails Without Them with Marcus Buckingham

Marcus Buckingham, New York Times bestselling author, joins the podcast to make a bold case from his new book, Design Love In. Love is the most powerful driver of business outcomes, and modern workplaces have engineered it out.

What does "love" actually mean at work? Why do people wear armor on the job, and how do everyday systems help them take it off? Marcus introduces a blueprint for creating loving experiences built on five sequential emotions, and reveals what happens when organizations try to skip ahead. He also addresses the pressures of the current moment and how AI can either support human flourishing or quietly push love out of work.

Most importantly, Marcus offers concrete ways anyone can begin designing love back into work, leadership, learning, and culture with intention, starting now.

Resources:

• Marcus on LinkedIn: https://www.linkedin.com/in/marcus-buckingham/
• Marcus' book: https://www.designlovein.com/
• Marcus' company: https://www.lovethat.com/