Delivering Exceptional Phlebotomy Experiences to Patients With Unique Needs

In this episode of the “Leveraging the Laboratory” podcast, Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Todd Juen, outpatient lab supervisor at Mayo Clinic. Together, they explore how to deliver exceptional experiences to patient populations with unique needs, including:

• Pediatric patients (02:46): Learn about the thoughtful accommodations made to ensure a positive experience for young patients.
• Patients using wheelchairs (05:43): Explore techniques and tools for drawing blood when standard arm stabilization equipment isn’t an option.
• Communications challenges (7:55): Hear about translation resources used to help patients feel understood and supported.
• Privacy considerations (11:01): Gain ideas for managing the needs of high-profile patients — such as politicians, celebrities, or community figures — who require enhanced privacy.
• New innovation in phlebotomy (15:07): Get a glimpse of emerging technologies designed to support phlebotomists.