The role of AI in customer experience has ushered in an era of unprecedented transformation. It enables highly personalised customer interactions, anticipates customer needs and behaviours, and allows for real-time customer support, among many other capabilities.

Join CX thought leaders Simon Kriss, Chief AI Officer at simonkriss.ai and Sam Richardson, Executive Engagements Programs Director at Twilio, as they spotlight actionable insights and strategies to elevate your CX initiatives.

The interconnectedness of our world, while bringing untold conveniences and global opportunities, also opens the door to highly sophisticated cyber threats that can strike at the heart of our personal and professional lives.
Uncover the current cybersecurity landscape and explore AI-driven fraud prevention strategies with Rachel Wilson, Managing Director at Morgan Stanley.

The retail industry has undergone a radical transformation in recent years, with brands trying to keep up with rapid changes across supply chain, the economy, and consumer behaviour. And it is currently at yet another inflection point, with AI at the heart of this revolution.

Delve into the intersection of AI and retail in this dynamic fireside chat. Sharon Gai, AI Expert, Author and former executive at Alibaba will discuss the importance of integrating AI technologies into retail strategies.