Debt Collection Data Waterfalls: Testing, KPIs, and Continuous Improvement | Ep. 264

What is a debt collection data waterfall, and why should it never be “set it and forget it”?

In this episode, Adam Parks talks with Will Turner of TEC Services about building and managing waterfall strategies across compliance scrubs, recovery scoring, and skip tracing. They cover the KPIs that matter, how to avoid common mistakes (like single-threading one vendor), and how to test improvements using retroactive analysis or champion-challenger experiments in production.

Receivables Podcast Website:
https://receivablespodcast.com/videos//videos/debt-collection-data-waterfalls-turner

Guest Website – TEC Services:
https://www.linkedin.com/company/tec-services-group

Guest LinkedIn – Will Turner:
https://www.linkedin.com/in/willturner/

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