Dealing with difficult customer service situations

Episode 5:

Customer service is the one thing every and all business types have to encounter. In this episode, we talk about some of the most bizarre and repetitive customer service inquiries we've come across our 4 years in business. Some aren't pretty and how we handle them is not always cut and dry.

Topics Covered:

3:11 | Shipping Issues
8:45 | Foam Flowers
11:20 | Language of Customer Service
12:17 | Used & Refunded
19:47 | Returns
23:11 | Boundaries
24:01 | Change an Order
30:31 | Thick Skin
34:07 | Trash Talk
36:08 | When Nothing Works, Fire Them
39:11 | Not Everyone Will Like You