Dealing with Toxic People in Law Practice with Dr. Deborah Day | Ep. 162

In this episode of Great Practice, Great Life, Steve Riley welcomes back forensic psychologist Dr. Deborah Day for a direct, real-world look at the difficult people lawyers face every single day. High-conflict clients, drama-driven opposing counsel, partners who escalate everything, and even judges who seem to thrive on chaos are not outliers. As Dr. Day explains, roughly one in three people you interact with will behave as if they have a personality disorder, which is exactly why conflict feels endless in law practice. Dr. Day breaks down how to spot these patterns quickly and respond without getting pulled into the emotional spiral. She shares specific moves that lower intensity in the moment, such as a steady voice, grounded body language, eye contact that anchors the room, and the simple phrases that stop hostility before it becomes a threat. She walks through practical ways to structure your office, your meetings, and your documentation so you're never caught off guard and your team stays protected. The conversation also takes an honest look at lawyer mental health. Dr. Day explains how chronic exposure to conflict chips away at resilience, how to recognize when stress is sliding toward burnout, and how to check in with a colleague who seems overwhelmed without crossing professional lines. She offers a grounded, compassionate roadmap for staying centered in a profession where conflict is the default setting. If you've ever left a meeting wondering how a routine conversation turned into a battle, or why certain clients consistently drain your energy, this episode gives you the clarity and tools to take your practice, your boundaries, and your well-being back under control. In this episode, you will hear: The real 1-in-3 statistic inside the litigation world"Bad day" vs. enduring dysfunctional pattern — how to tell in one or two interactionsInstant de-escalation tactics: tone, seating, Zoom setup, and "curious questions"Documentation strategies that protect your reputationThe "do-not-work-with" list top professionals quietly keepCluster B red flags every litigator recognizes instantlyWhen and how to bring in a mental-health consultant without offending anyoneSimple weekly habits that prevent burnout and keep you and your team resilient Follow and Review: Subscribe & Review Never miss an episode. Subscribe on Apple Podcasts, Spotify, or YouTube. ⭐Like what you hear? A quick review helps more people find the show.⭐ Supporting Resources: Dr. Deborah Day: www.psychologicalaffiliates.com/deborahdaypsyd Psychological Affiliates: www.psychologicalaffiliates.com Episode 155: Handling Stress in Your Law Firm with Dr. Deborah Day: atticusadvantage.com/podcast/law-firm-stress Facebook: www.facebook.com/debdayma Instagram: www.instagram.com/debdayma X: x.com/deborahdayma Personality Disorders Study: www.nimh.nih.gov/health/statistics/personality-disorders Family Law Group Program: atticusadvantage.com/coaching/family-law My Great Life Focus: mygreatlifefocus.com If there's a topic you would like us to cover on an upcoming episode, please email us at [e-mail]. Curious about growing your own practice? Contact Atticus to see whether our law firm coaching can help you strengthen attorney success, refine your law firm business strategy, and build a practice that actually supports your life. You can also sign up for our newsletter to get practical insights on how to grow a law firm: from law firm leadership and management to marketing, hiring, operations, culture, and profitability, so you can build a Great Practice and a Great Life.