Dealing with Nasty Conflict: Dr Tony Aitchison

Dealing with Nasty Conflict — Internal or External?

Hosted by Ron Fiedler (Podcast City) and Dr. Tony Aitchison (Paradelta Strategy – Resident Expert)

In this episode, I sit down with Dr. Tony Aitchison, our resident business growth strategist from Paradelta Strategy, to unpack one of the most challenging aspects of leadership: managing conflict.

Together, we navigate the complexities of internal vs. external conflict, giving business leaders and owners the insights they need to respond effectively. We begin by exploring how identifying the true source of conflict — whether it arises within the organisation or from external pressures — is crucial in shaping the right response.

Dr. Aitchison shares his expertise in recognising early warning signs, from falling productivity to low workplace morale, and explains why fostering a positive company culture is essential for preventing tensions from escalating.

Listeners will discover practical strategies for tackling internal disputes with empathy and tact, including holding calm, blame-free conversations in neutral settings to encourage openness.

Dr. Aitchison also provides guidance on addressing external conflicts — whether with clients, suppliers, or competitors — using the same principles of patience, listening, and structured communication.

He introduces techniques such as “giving the cookie” and highlights the power of an open-door policy to maintain trust and protect relationships.

Our discussion also touches on building long-term organisational resilience. We explore the risks of over-reliance on a single client or supplier, and the importance of diversification and forward planning to avoid potential crises.

By the end of this episode, you’ll walk away with actionable takeaways, including:

• Regulating emotions and staying composed during high-pressure situations.
• Approaching conflict as an opportunity to strengthen relationships, not weaken them.
• Under-promising and over-delivering to set realistic expectations and avoid unnecessary tension.

Packed with real-world advice, this episode is an essential listen for anyone looking to master conflict management, safeguard their business, and lead with confidence.

Host and Producer: Ron Fielder

Web: podcastcity.com.au

Email: [e-mail]

Mobile: [phone]

Co-Host: Dr Tony Aitchison

Web: paradeltastrategy.com.au

Email: [e-mail]

Mobile: [phone]