• Customer service excellence with Scott Nelson

  • Mar 4 2025
  • Duración: 4 m
  • Podcast

Customer service excellence with Scott Nelson

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  • Resumen

  • In this episode of Trending Chats, Scott Nelson, Senior Solutions Advisor for Customer Experience at SAP, unpacks the customer service escape room—where brands must navigate evolving expectations, digital-first interactions, and AI-driven solutions to turn frustrated customers into loyal ambassadors.

    From seamless support experiences to data-driven service strategies, learn what it takes to compete in a world where service is more than just a department—it’s a game-changer for your business.

    Tune in now to discover how exceptional customer service can be your greatest competitive advantage.
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