In today's CSM Quick Lesson with Dr. Christopher Phelps, you will discover that authority isn't about boasting, it's about letting others showcase expertise. Motivate action through consistency and commitment, using small steps. Scarcity drives urgency, ethically combined with reciprocity. "People just want to get something off."

You can find the full conversation below:

YouTube https://youtu.be/C0HJy2uwxBg

Spotify - https://open.spotify.com/episode/79PwUiGOIiEOTiBofQytCC?si=_-D8vsmWRyaIZq92-kRH-A

Linkedin:

Dr. Christopher Phelps - https://www.linkedin.com/in/dr-christopher-phelps-2b48b718/

Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/

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Follow us on:

Instagram - https://www.instagram.com/cstalkspodcast/

Tik-Tok @customer.success6

Explore Our Podcast Website - https://cstalkspodcast.com/

In this episode, we had the pleasure to learn from Denny Burda, who explored what it really takes to scale Customer Success effectively.

From driving revenue growth to enhancing customer engagement, he unpacks the strategies, tools, and mindsets that help CSMs build scalable, high-performing programs.

Denny shares practical insights on leveraging data, experimentation, and collaboration across teams to uncover new growth opportunities.

Whether you’re a CSM managing a large portfolio or a leader aiming to optimize your CS organization, this episode offers actionable strategies to take your customer success efforts to the next level.

Key Takeaways:

- Customer Success is a dynamic and evolving discipline.- Scaling requires creativity, collaboration, and experimentation.

- Focus on middle-performing customers for growth opportunities.

- Use data insights to drive meaningful customer engagement.

- Automate and streamline processes to maximize efficiency.

- Build strong relationships at scale by combining technology and empathy.

Denny also gave us a sneak peek into The Revenue Lab — a 6-week series starting January 15, 2026, in collaboration with CS Connect, designed to help CS professionals tie their work directly to revenue impact.

Check it out: https://www.tickettailor.com/events/csconnect/1923015

Connect with Us:

Denny Burda - https://www.linkedin.com/in/dennyburda/

Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/

Follow us on:

Instagram - https://www.instagram.com/cstalkspodcast/

Tik-Tok @customer.success6

Explore Our Podcast Website - https://cstalkspodcast.com/

In today's CSM Quick Lesson with Marija Skobe-Pille you will discover unlock career potential! Explore how expanding your role, offering solutions, and envisioning long-term goals can lead to advancement. Don't just aim for a 9-to-5; bring value and watch opportunities unfold. 'Bring me solutions, not problems.'

You can find the full conversation below:

YouTube - https://youtu.be/iTHdf-qYWIY

Spotify - https://open.spotify.com/episode/1GepzXfaMyiBufhAUq1EpU?si=nQaOQV_SQvugetgg3C_0lA

Linkedin:

Marija Skobe-Pille - https://www.linkedin.com/in/mspilley/

Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/

Check out Women in Customer Success - https://www.womenincs.co/

Follow us on:

Instagram - https://www.instagram.com/cstalkspodcast/

Tik-Tok @customer.success6

Explore Our Podcast Website - https://cstalkspodcast.com/