Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager Podcast Por Carly Agar | Customer Success Career Coach arte de portada

Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

De: Carly Agar | Customer Success Career Coach
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Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar. What's on the Menu? 🔥 Pro Tips: Learn the tricks of the trade from seasoned pros. 🚀 Career Growth Hacks: Elevate your game, one episode at a time. 🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS. Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar.com/apply Popular Episode Topics Include: Customer Success Career Tips for a CSM, Proven Job Interview Strategies and Professional Growth as a Customer Success Manager, SaaS Customer Success Career Tips for a CSM, Preparing for Your Next Customer Success Interview, Mastering Common CSM Interview Questions, Building a Standout Customer Success Resume, Landing Customer Success Jobs, Customer Success Skills Every CSM Needs to GrowCopyright 2026 Carly Agar | Customer Success Career Coach Economía Exito Profesional Gestión Gestión y Liderazgo
Episodios
  • 115. The Passive Job Search Is Dead (And Hiring a Recruiter Won't Save You)

    115. The Passive Job Search Is Dead (And Hiring a Recruiter Won't Save You)
    Apr 8 2026
    What if the reason you’re stuck in your job search… is because you’re not actually searching at all?In this episode, I’m breaking down why “passively looking” isn’t a strategy (it’s a comfort zone), why handing your resume to a recruiter won’t magically land you opportunities, and the subtle mindset shift that’s keeping you stuck way longer than you need to be. I’ll walk you through what an actual job search looks like and why it’s probably a lot simpler (and more doable) than you think.By the end, you’ll see exactly where you’ve been spinning your wheels and what to do instead to start creating real momentum. If you want to stop “passively looking” and start landing real opportunities that actually move your career forward, hit play and let’s dive in.And if you’re ready to stop “passively looking” and start running a job search that actually gets results, apply for coaching HERE and let’s build a strategy that moves you forward.02:49 – Why Being “Open to Opportunities” Isn’t a Real Strategy03:42 – Passive Job Searching as a Coping Mechanism (and Why It Keeps You Stuck)05:47 – The Critical Flaw in Thinking Being Selective Means You Should Be Passive08:03 – Why Relying on Recruiters Won’t Land You Your Next Role10:18 – What an Active Job Search Actually Looks Like (And Why It Doesn’t Have to Be Exhausting)11:28 – How to Be Selective AND Strategic: The Three-Ingredient Formula14:23 – Why the “Passive” Job Search Is Dead and What to Do Instead15:36 – What It’s Costing You to Stay Passive in Your Job SearchFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at support@carlyagar.comHEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode115FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report
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    17 m
  • 114. From Senior CSM to People Leader: How to Bridge the Experience Gap

    114. From Senior CSM to People Leader: How to Bridge the Experience Gap
    Apr 1 2026

    What actually separates a great Senior CSM from someone who’s ready to lead a team, and why does that jump feel so much harder than it should?

    In this episode, I’m breaking down the real gap no one talks about when stepping into people leadership and why being exceptional at your role isn’t the same as being ready to manage others. I’ll walk you through the mindset shifts, skill gaps, and behind-the-scenes expectations that quietly determine whether you get promoted or passed over.

    If you’re ready to stop feeling overlooked and start positioning yourself like a future leader, this will show you what to focus on next. Hit play and let’s dive in.

    And if you’re ready to bridge the gap and position yourself as the obvious next leader, apply for coaching HERE and let’s map out your next move together.

    01:33 – Why Moving from Senior IC to Leadership Feels Impossible and Why It Isn’t Your Fault

    03:16 – Why Waiting For An Internal Promotion Can Keep You Stuck

    05:16 – How Targeting Early-Stage Or Founding CSM Roles At Startups Can Be Your Ticket To Player-Coach and Leadership Positions (If You Find The Right Fit)

    07:41 – How to Identify Real Player-Coach Opportunities (and Avoid the Trap Roles)

    14:37 – The Must-Have Experiences to Compete for Startup CS Leadership Roles

    17:19 – How to Position Yourself as the Solution Startups Are Actually Searching For

    FREEBIES & RESOURCES:

    🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

    🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

    🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

    🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

    CONNECT WITH ME:

    ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

    💭 Got any questions? Send me an email at support@carlyagar.com

    HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode114

    FOLLOW & REVIEW:

    Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

    👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

    👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

    This helps me reach more customer success pros who need these insights.

    Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

    New episodes drop every Wednesday!

    Mentioned in this episode:

    We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

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    21 m
  • 113. Mass Applying to CS Jobs Is Seriously A Horrible Idea. I’ll Explain Why

    113. Mass Applying to CS Jobs Is Seriously A Horrible Idea. I’ll Explain Why
    Mar 25 2026
    Mass applying to jobs might feel productive, but what if it’s actually the exact reason you’re not getting hired? Because after a year of digging into the data, talking to recruiters, and studying how these systems really work, I can tell you, this strategy is doing more harm than you think.In this episode, I’m breaking down what actually happens when you use mass apply tools and why they can get your resume filtered out before a human even sees it.I’ll walk you through how this approach makes you look to hiring managers, the hidden ways it’s hurting your positioning, and the long-term career damage most people never even consider. And more importantly, I’ll show you what’s actually working right now, backed by real client data.If you’re tired of hearing crickets after hitting submit, this will completely reframe your approach. Hit play because the fix might be simpler (and more strategic) than you think.And if you’re stuck in the apply-and-hear-nothing cycle, apply for coaching HERE and let’s build a strategic job search that actually gets you interviews and results.00:44 – Why Mass Applying to Jobs Is Sabotaging Your Career (and Not Solving Your Job Search)02:25 – How Targeted, Quality Applications Lead to Faster Hires and Promotions06:31 – Why Recruiters Filter Out Mass Applicants (and How to Avoid the “Lazy Candidate” Label)11:28 – The Cost of Landing the Wrong Job: Why Shortcuts Lead to Short Tenures18:38 – Are Job Search Services Actually Helping or Just Getting You Flagged?21:01 – Your Next Job Is the Next Chapter. Here’s How to Make It CountFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at support@carlyagar.comHEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode113FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report
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    23 m
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