Customer Experience Patterns Podcast Podcast Por Sam Stern arte de portada

Customer Experience Patterns Podcast

Customer Experience Patterns Podcast

De: Sam Stern
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Obtén 3 meses por US$0.99 al mes + $20 crédito Audible

Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

Hosted on Acast. See acast.com/privacy for more information.

Sam Stern Economía Gestión Gestión y Liderazgo Marketing Marketing y Ventas
Episodios
  • 5 Things I Didn't Know About The Peak-End Rule

    5 Things I Didn't Know About The Peak-End Rule
    Nov 20 2025

    The Peak/End rule has more layers and nuance than I thought, and I'm on a learning journey to explore it further. Join me.


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    Más Menos
    9 m
  • Integrating AI Into Customer Experiences The Right Way

    Integrating AI Into Customer Experiences The Right Way
    Nov 13 2025

    Puneet Mehta on LinkedIn


    Netomi


    Integrating AI into your current workflows the right way.


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    Más Menos
    29 m
  • Take Inspiration From Experience Conventions And Obligations

    Take Inspiration From Experience Conventions And Obligations
    Nov 6 2025

    Delivering on expected moments don't make your experience trite, it makes it feel comfortable and familiar.


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    Más Menos
    6 m
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