Customer Experience Patterns Podcast Podcast Por Sam Stern arte de portada

Customer Experience Patterns Podcast

Customer Experience Patterns Podcast

De: Sam Stern
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Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

Hosted on Acast. See acast.com/privacy for more information.

Sam Stern Economía Gestión Gestión y Liderazgo Marketing Marketing y Ventas
Episodios
  • Journey Mapping Masterclass With Marion Boberg

    Journey Mapping Masterclass With Marion Boberg
    Oct 2 2025

    Marion's LinkedIn Profile


    Folks, I can't stress how good this content is, please follow the links:

    • Marion's epic LinkedIn post with an absolute treasure trove of CX knowledge


    • Marion's post on Building a Unified Journey Framework step by step


    • Link to Marion's post with her Journey Framework


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    Más Menos
    27 m
  • What's the matter with measurement in CX?

    What's the matter with measurement in CX?
    Sep 25 2025


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    Más Menos
    6 m
  • Psychology of CX 101 Book Launch Episode with Author Mark Levy

    Psychology of CX 101 Book Launch Episode with Author Mark Levy
    Sep 18 2025

    Mark Levy on LinkedIn

    Psychology of CX Book

    Mark's DCX Newsletter


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    Más Menos
    31 m
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