Customer Engagement and Retail Insights with Heidi from Hen & Chick Studio

Join Darrin for an insightful conversation with Heidi Kaisand from Hen & Chick Studio, a quilt shop and retreat center in Conrad, Iowa. Heidi shares her experiences and the importance of attending the h+h Americas show for networking and education. Discover her philosophy on customer engagement, the evolving retail landscape, and the value of continuous learning. Heidi also discusses her upcoming class on customer engagement and shares practical tips for shop owners. Don't miss out on this opportunity to gain valuable insights for your retail business.00:00 Introduction and Welcome00:20 Heidi's Background and Business01:17 Importance of Networking and Education at H&H02:48 Heidi's Upcoming Class on Customer Engagement05:30 Current Retail Climate and Challenges09:06 Opportunities at H&H and Final Thoughts