When a parcel delivery goes awry, Polly Weston does what every angry person in 2025 does... she searches the internet for similarly angry people to bask in the shared experience of being annoyed. Naturally, she finds countless groups on social media devoted to people complaining. There are posts from people furious about the delivery which never turned up at the designated time; or the parcel strewn on a doorstep, or with a photo in a mysterious unknown location; or, most annoying of all, the message to say "sorry we missed you" when they were absolutely, undeniably, incontrovertibly in the house and poised by the door waiting for the parcel at the time... But hidden in amongst the social media fist waving, she notices surprising posts from another group of people - delivery drivers themselves. On these groups, the delivery drivers explain the reasons why customers have the experiences they do, and the reasons why things go wrong. A single phone call to one delivery driver who she tracks down is more enlightening than any AI customer service chatbot could hope to be, and it sparks weeks of recordings with many people who have worked across all the different courier companies over the past ten years.

As the proposed merger between EVRi and DHL hits the headlines, this is the story of the multi-drop parcel courier industry and its recent history, as told by the drivers.

In 2013, 1.7 billion parcels were processed annually in the UK, in 2023, it was 4 billion, and it's projected to climb to 5.6 billion by 2028. How does an industry deliver that kind of growth? What does it mean for the people doing the work? And how exactly do you deliver to 270 locations in a single shift?

Produced and presented by Polly Weston in Bristol Editor: Chris Ledgard

In the years since Brexit, British businesses have had to constantly adapt to ever changing rules and regulations about trading with the EU. The current government is making moves to make some of that process easier.

To find out more about the consequences of (almost) a decade of Brexit, we catch up with three very different businesses to find out if they've been thriving, surviving, or downsizing.

Presenter: Adam Fleming Producer Ivana Davidovic Editor: Max Deveson Sound editor: Sarah Hockley

Louise Lancaster - approaching 60 - received one of Britain's longest ever jail terms for peaceful protest, in July 2024.

She served part of her sentence in HMP Bronzefield, the UK's highest security women's prison, alongside some of Britain's most notorious killers.

Louise was one of five Just Stop Oil activists involved in bringing much of the M25 to a standstill in November 2022, and has taken part in several other high profile acts of direct action climate protest.

The judge, in sentencing Louise and a number of co-defendents, told them:

"Each of you has some time ago crossed the line from concerned campaigner to fanatic.

"You have appointed yourselves as the sole arbiters of what should be done about climate change, bound neither by the principles of democracy nor the rule of law."

Journalist and producer Patrick Steel has been following Louise's story for several years, and has intimately recorded access to Louise, and her family and friends.

In this documentary, Patrick explores Louise's transition from law-abiding Middle England mum and special educational needs teacher, to law-breaking direct action eco-activist, and criminal.

Has Louise indeed 'crossed the line'? Are her actions a heroic self-sacrifice for the greater good of tackling climate change, or are they damaging and reckless fanaticism?

Presenter: Patrick Steel Producers: Patrick Steel and Carys Wall Sound Design: Tom Drew A Bespoken Media / Fat Toad Films production, from an idea by Terry Macalister